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dealing with a set back

:sl:
so you've just received some bad news. really bad news.
for some, when something like this happens, they tend to "shut down" meaning they don't feel like seeing/talking to anyone... being totally alone basically. they dont feel like doing anything either even eating *due to a lack of appetite)...they dont get hungry and if they do eat its just to keep them going, cos they know if they dont, other strange things will happen to them physically...... and even then it's in very small proportions. its not something they choose to do, they just cant help but feel and react like this.
but this isnt the way to deal with something. so what do you advise they do.